CoolZa Shipping
Clear delivery expectations from checkout to your doorstep.
At a glance
We want you to know what happens after checkout. The information below explains processing, delivery estimates, tracking, address changes, and what to do if a shipment is delayed.
Orders are typically prepared for shipment within 1–3 business days. Processing time is separate from transit time and does not include weekends or public holidays.
During product launches, promotions, severe weather, or high-volume periods, processing may take longer. When a significant delay affects your order, we will make reasonable efforts to notify you using the email address provided at checkout.
We currently ship to eligible addresses in the United States. Availability for other destinations, if offered, is shown at checkout.
Available destinations are confirmed at checkout. If your address cannot be accepted by our checkout, we are unable to ship to that location at this time.
Shipping rates and available delivery methods are calculated and displayed at checkout based on the order and destination.
Any shipping charge, discount, or free-shipping offer that applies to your order will be shown before you complete payment.
Delivery estimates begin after the order has shipped. They are estimates rather than guarantees because carrier operations, customs processing, weather, incorrect addresses, and other events outside our control can affect delivery.
When tracking is available, we will send a shipping-confirmation email with a tracking link. Tracking can take up to 48 hours to begin showing movement after the carrier receives the package.
Track your order →Please review your shipping address before placing your order. If you notice an error, contact us as soon as possible. We will try to help, but we cannot guarantee changes or cancellations after processing begins.
Customers are responsible for entering a complete and accurate delivery address. Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.
If tracking has not updated for several business days or the package is beyond the estimated delivery window, check the carrier’s tracking page first and then contact us with your order number.
If tracking says “delivered” but you cannot find the package, check around the delivery location, ask household members or neighbors, and allow one additional business day because some carriers scan packages before final delivery. Then contact the carrier and our support team.
We will review the available tracking information and help determine the next reasonable step. Carrier investigations and replacement eligibility depend on the circumstances and applicable law.
International shipping is available only to destinations shown at checkout. International delivery times can vary because of customs and local carrier processing.
When international shipping is available, customs duties, import taxes, brokerage fees, or other destination-country charges may apply. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the recipient’s responsibility.
Items in the same order may occasionally ship separately. When this happens, you may receive more than one tracking number and packages may arrive on different days.
Packaging may vary as we work to protect products during transit and reduce unnecessary material where practical.
Shipping issues and product returns are handled separately. Review our refund policy before returning or refusing a shipment. Packages sent back without authorization may not qualify for a refund.
View the return and refund policy →Need help?
Include your order number and the email used at checkout so our customer-care team can locate your order faster.
This policy describes CoolZa’s current shipping practices and does not limit rights that cannot be excluded under applicable consumer law.
