Shipping policy

Thank you for shopping with CoolZa. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

Order Processing

Orders are typically processed within [1–3 business days] after payment is successfully completed.

Orders placed on weekends or holidays will begin processing on the next business day. Business days do not include Saturdays, Sundays, or recognized holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. We will contact you if there is a significant delay affecting your order.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery within the United States is:

[5–12 business days]

The processing time and delivery time are separate. For example, an order may require up to three business days to process before the carrier begins transporting it.

Delivery estimates are not guaranteed. Weather conditions, carrier delays, address issues, customs inspections, holidays, and other circumstances outside our control may affect delivery.

Shipping Costs

Shipping charges are displayed at checkout before payment is completed.

  • We offer free standard shipping on all eligible U.S. orders.
  2. Contact the shipping carrier using the tracking number.
  3. Contact us at support@coolza.us if the package still cannot be located.

We will review the situation and assist with the available carrier-investigation process. Replacement or refund eligibility will depend on the circumstances and the outcome of the investigation.

Lost or Damaged Packages

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery at support@coolza.us.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label

Please keep the product and packaging until we finish reviewing the claim.

If tracking has not updated for an extended period and the package appears to be lost, contact us so we can begin an investigation with the shipping carrier or fulfillment provider.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has been shipped. Once an order has shipped, it must be handled according to our Refund Policy.

International Orders

Delete this entire section if you only ship within the United States.

International delivery times vary by destination and customs processing.

International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or local fees unless checkout specifically states that these charges are included.

CoolZa does not control customs inspections or customs-processing times. A package delayed by customs is not automatically considered lost.

Contact Us

For questions about shipping or delivery, contact:

Email: support@coolza.us
Store: CoolZa

Please include your order number when contacting us about an existing purchase.